Shipping Information
Campbells Wines delivers Australia-wide via Australia Post and Aramex Couriers. Upon dispatch, you will receive an email or SMS notification from the carrier with tracking details for your order.
Delivery Timeframes
Please allow up to 7–10 business days for delivery. During periods of extreme heat, orders may be held and dispatched when conditions are suitable to protect the integrity of the wine. Please refer to our Heat Policy below for further information.
Authority to Leave
If you would like your parcel left at your address in the event you are unavailable, please select 'Authority to Leave' at checkout and provide specific delivery instructions (e.g. under the side verandah). Please note that once delivery has been confirmed by the carrier, Campbells Wines accepts no liability for any loss or damage to the parcel.
If no authority to leave has been granted and you are unavailable at the time of delivery, the carrier will notify you via email or SMS to arrange redelivery or collection.
Placing an Order
- It is the customer's responsibility to ensure all delivery details are accurate prior to placing an order.
- Non-delivery resulting from inaccurate information or unforeseen circumstances will be charged at the agreed freight rates.
- Redirection of a parcel to an alternative address will incur an additional delivery charge.
- Futile delivery attempts resulting from inaccessible premises, or redeliveries due to incorrect address details or recipient unavailability, will incur an additional delivery fee.
Heat Policy
During prolonged periods of extreme heat in Victoria, Campbells Wines reserves the right to hold orders and dispatch when conditions are more suitable. This measure is taken to protect the quality of our wines and may result in delivery delays. If you have specific requirements regarding dispatch conditions, please contact us directly.
Phone: 02 6033 6000
Email: sales@campbellswines.com.au
Free Shipping
Cellar Club members enjoy complimentary door-to-door delivery anywhere in Australia on all wine pack orders and on orders of $250 or more. To access this benefit, please ensure you are logged in to your online ordering account at checkout. If this is your first time purchasing through our website, please register for a Campbells Wines online account — even if you are already subscribed to our mailing list.
Returns
If you are unsatisfied with a wine you have purchased, please contact our team on 02 6033 6000 or sales@campbellswines.com.au and we will be happy to assist.
Faulty or Corked Wine
If you receive a product that is faulty or corked, please contact us as soon as possible. We will arrange the return of the affected product if further assessment is required, and will send a replacement of the current vintage. If the original product is no longer available, we will provide a suitable alternative from our current range.
Incorrect Product Received
If you receive a product different to the one ordered, please contact us promptly on 02 6033 6000 or sales@campbellswines.com.au. We will coordinate the return of the incorrect product and arrange dispatch of your original order. If the ordered product is no longer available, we will offer either:
- An alternate product of your choice from our range to the value of the original order; or
- A full refund to the value of the original order.
Damaged in Transit
If your order arrives damaged, you may:
A) Refuse delivery and request the carrier return the parcel to Campbells Wines. We will arrange a replacement at no additional cost. If the same product is unavailable, we will offer:
- An alternate product of your choice to the value of the damaged goods; or
- A full refund.
B) If you have already accepted delivery and subsequently identify transit damage, please contact us on 02 6033 6000 or sales@campbellswines.com.au as soon as possible. We will coordinate the return of the damaged goods and arrange a replacement. If the same product is unavailable, we will offer:
- An alternate product of your choice to the value of the damaged goods; or
- A refund to the value of the damaged product.
Returned Deliveries
If your order is returned to the winery we will:
- Contact you via phone or email to advise of the return; and
- Process the applicable freight cost to resend your order to the nominated shipping address.
